sbuttgereit's blog

A Guide to Thinking about Information Technology for Non-Information Technoology Managers

Over the years I've found that many executives simply don't have a fully formed notion of how Information Technology contributes to their businesses and it's not surprising.   Most executives earned their way into their positions by focusing on their own professional specialties rather than worrying about the influence of technology on their work.  Moreover, when they encounter technology, it's often times in the context of projects where they are asked to make decisions based on very narrow and detailed minutia which can be confusing and detracts from the larger picture.  The result?  Executives that avoid technology until it's out of control in their businesses and, when they do get involved, they simply don't understand what to expect or how to partner with their I.T. colleagues in establishing an actionable criteria for successful initiatives.

And it's the problem above that this series of articles sets out to correct, and it is very correctable without diving into obscure jargon, confusing details and the labyrinth of buzzwords that are best left to technology professionals.  The advice given in these articles is the distillation of the author's direct experiences in the field helping companies through these issues as well as his research into managing information technology as the strategic business investment that it should be.

Information Technology Projects and Change

Things change: every business tries to improve what they do and how they do it. From finding new ways to cut costs, better uses for investment dollars, all the way to responding to new competitive threats and correcting missteps, good businesses are always seeking ways to increase value to customers and ultimately improve bottom line operating results. Businesses that fail to evolve with time typically just fail. Invariably some of these challenges will require change in the support systems of the company. Understanding the costs, risks, project management processes and likely benefits of undertaking an information technology initiative is something I frequently see business managers fail in.

An Approach to Technology in Your Business

Key to being able to make rational judgments about information technology in your business is understanding why it's there in the first place.   Simple as this may sound it is surprising how many executives don't start with this basic understanding when contemplating I.T. strategy, and it's not even just non-I.T. executives that lose sight of technology's role in business, a good number of I.T. managers and practitioners could use some refocusing on these basics as well.

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